A phone and repair business, run from one place
Skytech IT Solutions runs a phone and repair business, the kind of shop that sells handsets and accessories over the counter and fixes cracked screens and dead batteries in the back. They came to us because every POS they had tried was built for a clothing store or a restaurant. None of them understood repairs, IMEI numbers, trade-ins or parts, so the shop was running sales on one system and tracking repairs on paper and WhatsApp.
We built SkyPos to be the single system that shop actually needed. It handles the front counter, the repair bench, the stockroom and the office, and it works the same whether the owner is standing at the till or checking the figures from home. Cloud is the full product on every device, while an offline mode keeps the core till running on one PC through power and internet cuts.
A repair shop stuck with software built for something else
Generic POS software treats a repair like an afterthought. There was nowhere proper to log a device, attach photos of the damage, record the IMEI, assign a technician or track a part on order. Trade-ins, lay-bys and store credit were all handled by hand, and stock across the shop never quite matched what was really on the shelf.
On top of that, South African shops lose power and internet regularly, so any system that stops working the moment the connection drops is useless at the counter. Skytech needed one product that covered sales and repairs together, kept working through outages, and could grow from a single shop to several branches without switching systems.
One cloud POS, built around how a repair shop actually works
We designed and built SkyPos as a cloud POS with the repair shop at the centre of it, not bolted on. The same account runs on three surfaces: a browser on any Windows PC, laptop or tablet, a dedicated Android app for phones, and a Windows till app for the main counter. Everything syncs to the cloud with automatic backups, and the Windows till keeps an offline mode so billing carries on when the internet or the power goes.
Payments were built in from day one, with cash, card and EFT handled through Yoco and Paystack, split payments and change due, and receipts shared as a PDF over WhatsApp or email. Repairs got a proper home: repair tickets with photos, signatures, IMEI and device tracking, technician assignment, parts, trade-ins, warranties and claims. Quotes, special orders and a full ID photo station cover the counter jobs that are not a straight sale. Stock is real time across every branch, with a parts catalogue, barcode scanning, stocktakes, purchasing, suppliers and transfers between shops. Customers get history lookup, lay-by and accounts. Owners get a live dashboard and an Action Centre that flags overdue repairs, unpaid debts, low stock and margin problems, reorder suggestions from real sales velocity, Telegram alerts with scheduled daily reports, and tax and zakat ready reporting across all locations, with user roles and API access on the bigger plans.
- POS page: a lightning-fast till with split payments, barcode scanning, held carts, discounts and quotes
- Repairs page: tickets with photos, signatures and IMEI tracking, from inspection and quoting to ready
- Devices and trade-ins: serialized handset stock, every IMEI tracked from intake to receipt
- Stock page: live levels, low-stock alerts, stocktakes, stock value by category and reorder suggestions
- Sales page: daily cash-up, full order history, refunds, card and EFT payments
- Customers page: profiles, purchase history, lay-by, accounts and store credit
- ID Photos page: capture, background removal and exact-size RICA photo printing
- Dashboard: revenue, profit, orders, margins, payment split and an Action Centre for overdue repairs and low stock
- Reports page: sales, repairs, stock, services, purchasing, devices, warranties, tax and zakat, with CSV and PDF export
- Shop Network: multi-branch switching with live consolidated stock and reporting
- Purchasing and suppliers: purchase orders, supplier records and parts catalogues
- Settings: themes, branches, users, roles and an audit log
- Android app: the owner's view of live takings, sales trends and stock from anywhere
- Windows till app: offline mode that keeps selling with zero internet
- POS hardware supplied, installed and supported, with hosting, updates and support handled by us
Outcomes that moved the needle.
Every POS we tried was built for a clothing store or a restaurant, never for a phone shop. Articsoft actually learned how we work before they built anything. Now sales, repairs and stock are all in one place, my staff can ring up a customer and log a repair with photos on the same screen, and if the power goes it keeps running. It has taken a huge amount of admin off my plate.
A till that finally fits the shop
The counter, the repair bench and the stockroom finally live in the same place, instead of being spread across till software, paper and WhatsApp.
Offline mode means an outage or a dropped connection no longer closes the shop. Staff keep billing, and everything syncs once the connection is back.
Every device is logged with photos, signatures, IMEI and a technician, and the status board shows exactly where each repair is.
Adding a branch is a setting, not a new system, with stock transfers and reporting across every location from day one.
A closer look.
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