A phone and repair business, run from one place
Skytech IT Solutions runs a phone and repair business, the kind of shop that sells handsets and accessories over the counter and fixes cracked screens and dead batteries in the back. They came to us because every POS they had tried was built for a clothing store or a restaurant. None of them understood repairs, IMEI numbers, trade-ins or parts, so the shop was running sales on one system and tracking repairs on paper and WhatsApp.
We built SkyPos to be the single system that shop actually needed. It handles the front counter, the repair bench, the stockroom and the office, and it works the same whether the owner is standing at the till or checking the figures from home.
A repair shop stuck with software built for something else
Generic POS software treats a repair like an afterthought. There was nowhere proper to log a device, attach photos of the damage, record the IMEI, assign a technician or track a part on order. Trade-ins, lay-bys and store credit were all handled by hand, and stock across the shop never quite matched what was really on the shelf.
On top of that, South African shops lose power and internet regularly, so any system that stops working the moment the connection drops is useless at the counter. Skytech needed one product that covered sales and repairs together, kept working through outages, and could grow from a single shop to several branches without switching systems.
One cloud POS, built around how a repair shop actually works
We designed and built SkyPos as a cloud POS with the repair shop at the centre of it, not bolted on. The same account runs on three surfaces: a browser on any Windows PC, laptop or tablet, a dedicated Android app for phones, and a desktop POS application for the main till. Everything syncs to the cloud with automatic backups, and personal machines keep an offline mode so billing carries on when the internet or the power goes.
Payments were built in from day one, with cash and all card payments handled through Yoco and Paystack. Repairs got a proper home: repair tickets with photos, IMEI and device tracking, technician assignment, parts, trade-ins, warranties and claims. Stock is real time across every branch, with a parts catalogue, barcode scanning and stock transfers between shops. Customers get history lookup, lay-by and store credit. Owners get a live sales dashboard, VAT ready invoices, and reporting across all locations, with quotes, purchasing, a supplier portal, user roles and API access on the bigger plans.
- Product design shaped around a real repair shop workflow
- Cloud backend with secure automatic backups
- Browser POS for Windows PC, laptop and tablet
- Native Android app
- Desktop POS application for the main till
- Offline mode so billing survives power and internet cuts
- Cash and all card payments via Yoco and Paystack
- Repair tickets with photos, IMEI tracking, technicians and parts
- Trade-ins, warranties and claims
- Real time stock, barcode scanning and branch to branch transfers
- Customer history, lay-by and store credit
- Live sales dashboard, VAT ready invoices and multi location reporting
- Quotes, purchasing, supplier portal, user roles and API access
- Hosting, updates and ongoing support handled by us
Outcomes that moved the needle.
Every POS we tried was built for a clothing store or a restaurant, never for a phone shop. Articsoft actually learned how we work before they built anything. Now sales, repairs and stock are all in one place, my staff can ring up a customer and log a repair with photos on the same screen, and if the power goes it keeps running. It has taken a huge amount of admin off my plate.
A till that finally fits the shop
The counter, the repair bench and the stockroom finally live in the same place, instead of being spread across till software, paper and WhatsApp.
Offline mode means an outage or a dropped connection no longer closes the shop. Staff keep billing, and everything syncs once the connection is back.
Every device is logged with photos, IMEI and a technician, so nothing gets lost and customers get straight answers on where their repair is.
Adding a branch is a setting, not a new system, with stock transfers and reporting across every location from day one.
A closer look.
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