One system to run the whole shop, from anywhere

Skytech IT Solutions runs a phone and repair business, the kind of shop that sells handsets and accessories over the counter and fixes cracked screens and dead batteries in the back. They came to us because every POS they had tried was built for a clothing store or a restaurant. None of them understood repairs, IMEI numbers, trade-ins or parts, so the shop was running sales on one system and tracking repairs on paper and WhatsApp.

We built SkyPos to be the single system that shop actually needed. It handles the front counter, the repair bench, the stockroom and the office, and it works the same whether the owner is standing at the till or checking the figures from home.

Generic POS software treats a repair like an afterthought. There was nowhere proper to log a device, attach photos of the damage, record the IMEI, assign a technician or track a part on order. Trade-ins, lay-bys and store credit were all handled by hand, and stock across the shop never quite matched what was really on the shelf.

On top of that, South African shops lose power and internet regularly, so any system that stops working the moment the connection drops is useless at the counter. Skytech needed one product that covered sales and repairs together, kept working through outages, and could grow from a single shop to several branches without switching systems.

We designed and built SkyPos as a cloud POS with the repair shop at the centre of it, not bolted on. The same account runs on three surfaces: a browser on any Windows PC, laptop or tablet, a dedicated Android app for phones, and a desktop POS application for the main till. Everything syncs to the cloud with automatic backups, and personal machines keep an offline mode so billing carries on when the internet or the power goes.

Payments were built in from day one, with cash and all card payments handled through Yoco and Paystack. Repairs got a proper home: repair tickets with photos, IMEI and device tracking, technician assignment, parts, trade-ins, warranties and claims. Stock is real time across every branch, with a parts catalogue, barcode scanning and stock transfers between shops. Customers get history lookup, lay-by and store credit. Owners get a live sales dashboard, VAT ready invoices, and reporting across all locations, with quotes, purchasing, a supplier portal, user roles and API access on the bigger plans.